Covid Policy

The health and well-being of our customers and employees are of utmost importance to us at our online perfume shop. Even though its 2024 now, the COVID-19 pandemic continues to impact communities around the world, we have taken extensive measures to ensure a safe and secure shopping experience for everyone involved.

Stringent Sanitation Practices:
We have implemented stringent sanitation practices within our facilities to maintain a clean and hygienic environment. Our dedicated team follows recommended guidelines for frequent handwashing, sanitizing workspaces, and regularly disinfecting high-touch surfaces. From our packaging materials to storage areas and shipping supplies, we leave no stone unturned in minimizing any potential risks.

Contactless Order Processing:
To prioritize safety and reduce direct contact, we have implemented contactless order processing procedures. Our employees adhere to strict hygiene practices, including wearing gloves and masks when necessary. We strongly encourage the use of electronic payments to minimize the handling of cash and ensure minimal contact during transactions.

Ensuring Product Safety:
We understand the significance of safe product handling, especially during these challenging times. Our team members meticulously follow strict hygiene practices, such as regular handwashing and wearing gloves when handling merchandise. Additionally, every product undergoes a comprehensive quality control process to ensure it meets our exacting standards before being carefully packaged and shipped to our customers.

Protective Packaging:
The safety of your purchases is paramount to us, which is why we have implemented additional measures to ensure the integrity of our packaging. We use packaging materials that provide a protective barrier and take extra care in securely sealing packages. You can trust that your order will be thoughtfully packaged with hygiene and safety in mind.

Employee Health Monitoring:
We prioritize the health and well-being of our employees by closely monitoring their health status. Daily health screenings, including temperature checks, are conducted to ensure that all team members are in good health and fit to work. In the event of any employee showing symptoms or potential exposure to COVID-19, we strictly adhere to recommended protocols, including quarantine and testing, to prevent any possible spread of the virus.

Dedicated Customer Support:
Our dedicated customer support team is available to address any inquiries or concerns you may have. We encourage you to reach out to us via email or utilize our website’s chat function. Our knowledgeable representatives are here to provide you with the necessary assistance while strictly adhering to safety protocols.

Potential Shipping Delays:
Given the ongoing pandemic and its impact on global supply chains and shipping services, it is important to note that there may be occasional delays in the delivery of your orders. We kindly ask for your understanding and patience during these uncertain times. Rest assured, we are closely collaborating with our shipping partners to minimize any inconveniences and ensure that your orders reach you as swiftly as possible.

We sincerely appreciate your continued support and understanding as we navigate these challenging times together. Our commitment to your safety, satisfaction, and exceptional customer service remains unwavering. We will continue to closely monitor the situation and adapt our policies and procedures in accordance with the latest health and safety guidelines. If you have any questions or require further assistance, please do not hesitate to contact us. Together, we can prioritize health, safety, and an exceptional shopping experience.

Address: 32 Kloof Street, Gardens, Cape Town, 8001, Western Cape, South Africa

Please note that we are an online store. We stock our product with suppliers. We don’t have a physical address where we keep stock. The address given above is for day-to-day business. Please contact us via email if you want to visit us.

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